LOCATION
Q. Where is your business located?
A. We have an office on the Gold Coast and a factory and office in Perth. Our market is NOT limited to these two areas of Australia. We have numerous distributors throughout Australia.
We currently supply our products throughout Australia and New Zealand. In the near future we will be exporting our products to the USA, Canada, Japan, UK and much of Europe. The majority of exported products will be less than 20Kg.
All of our products can be selected, designed, ordered and purchased online.
MAINTENANCE
Q. Do stainless steel monuments require special maintenance or upkeep?
A. No, being marine grade stainless steel they are far less prone to buildup of moss or algae, than stone or concrete. If dust or any such organic matter does build up, a soft cloth and soapy water is all that's required for cleaning.
PERMITS
Q. Will my cemetery allow a stainless steel memorial?
A. While every cemetery sets its own rules and regulations, there is no legitimate reason for denying the installation a stainless steel or granite memorial. However, it is recommended that you contact your funeral director or cemetery manager to obtain approval prior to placing your order.
PRICE
Q. How much do forever shining memorials, portraits and signs cost?
A. Generally, the cost of Forever Shining products is determined by the size of the item and the quantity and size of any photos, motifs, logos, text etc that is applied to the product. Larger, more complicated products will cost more than smaller less complicated products of the same type. The price of your personalized design is available by clicking "Check Price" on the design screen.
Stainless steel headstones are available from Au$1676.20 for a 400mm x 300mm headstone.
Laser etched granite headstones are available from Au$1442.10 for a 450mm x 450mm standard shaped headstone.
Stainless steel plaques and signs are available from Au$504.30 for a 100mm x 100mm item.
Laser etched granite plaques and signs are available from Au$240.00 for a 50mm x 75mm item.
Laser etched crystal pendants are available from Au$49.95.
TIMING
Q. When is the proper time to order a stainless steel monument?
A. There is a growing trend towards pre-arranging all aspects of a funeral service, as more people seek to unburden their family from having to make tough decisions at a difficult time. Others simply like to have a say in the direction, look and style of their own memorial. Ultimately, the choice is a very personal one and everyone must choose for themselves when the time is right.
DESIGN MY OWN MEMORIAL
Q. How do I design my own memorial?
A. Designing a memorial, portrait or sign is a quick, easy & fun experience when using our specialist programs. Select the "Design your Own" program for the product that you wish to design. Read the online instructions. There are instruction prompts on the design page to help new users. Select whatever motifs, images etc that you require and progressively add them to the design. To add your inscription, type out your text (line by line) in the text boxes provided, select your desired font type and colour (if applicable) for each line of text and click update. For ease of use, do only 3 or 4 lines of text at a time. Once the motifs, images, text etc are applied to the design screen you can adjust their size and location to suit your design by following the on screen instructions. Unwanted items can deleted. At any stage during the design process you can determine the price of your design by clicking on the "check price " button on the design screen. When you are completely happy with your design, you can save it to our server and your hard disk, email it to friends and relatives and buy the item online.
DELIVERY
Q. How long does it take to receive a memorial, sign or portrait?
A. Our current lead-time from date of order and payment for standard products is as follows:
Stainless steel headstone: 6 - 8 weeks
Stainless steel plaque or sign: 4 - 6 weeks
Granite headstone: 8 -10 weeks
Granite Plaque, portrait or sign: 3 weeks
Crystal products: 2 weeks
Customizing the shape, size or colour can add a considerable amount of time to delivery. It is best to check the delivery time of specialized products prior to placing your order.
NON STANDARD DESIGNS
Q. What if I am looking for something more decorative or in different colours?
A. We can create and design a custom memorial for you based on your individual needs. Whilst custom designs are naturally more expensive, you are limited only by your imagination in what you could achieve with a custom monument. Please feel free to discuss your ideas with us. Design fees and specialist manufacturing fees will be incurred.
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